Thistle and Spire Reviews

Thistle and Spire is a company that specializes in the sale of lingerie, bras, panties, bodysuits, and sleepwear. The company offers free shipping in the US for orders of $50 or more. They also provide an exclusive offer on the first order when customers join their mailing list. The company has a variety of collections such as Medusa, Dryad, Cyrene, Kane, Dripping in Jewels, Heroine, Heartbreaker, Cirsi, Psyche, Smokin Mirrors, Dracona, Fête, Livia, Chanterelle, Boudicca, Minna, Manifesto, Arcana, Fringe Benefits, Tigris, Scorpio, Verona, Narcissa and more. The company's customer service is available Monday to Friday, 9AM - 6PM EST. Customers can contact them via email at hello@thistleandspire.com. The company's return policy states that merchandise will only be accepted for return 30 days from the delivery date. All product must be unworn, unwashed, and free of any alterations. Merchandise must have all original tags attached. Panties and bodysuits must have the hygiene sticker. They only accept items purchased at www.thistleandspire.com and www.thistleandspire-ca.com. They offer a full refund minus a restocking fee for all full-priced items, including those purchased with a discount code or during a flash sale. Any sale item(s) are eligible for store credit only. They are unable to accept returns on hosiery, nippies, body chains, and sale items marked FINAL SALE. Returns that don’t comply with Thistle and Spire's returns policy will not be accepted and will be sent back to the customer. If customers would like to exchange an item, they kindly ask that they return it for refund or store credit and place a new order. If customers place an order with a promotion and later return it and reorder another size, they will honor the promotional price. Please reach out to support@thistleandspire.com to have the order price adjusted within 24 hours of placing a re-order. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase. The refund will be processed once the item(s) is received and inspected. Returns are processed once a week, if the item is received the day after they processed returns, customers won’t be refunded until the following week. Please give their warehouse 2-3 weeks to process the return before reaching out. To ensure that returns are quick and easy they will send customers a return label and only charge a $5.00 restocking fee, which will be deducted from the refund amount. For international orders, they ask that customers provide return shipping and note the tracking number for their records. Unfortunately, they don’t offer exchanges at the moment. Customers will need to return their item once received. They will get a refund and then can place a new order with the desired products. They apologize for the inconvenience. The refund will be made using the payment method chosen for the online purchase